Thank you for choosing NexGen-Grip for your shopping needs. We are committed to providing you with a seamless shopping experience, including efficient shipping and delivery services. Please review the following information regarding our shipping policy:
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Order Confirmation: Upon placing an order on our website, you will promptly receive an order confirmation via email, phone call or WhatsApp message. Additionally, one of our representatives will reach out to you via phone call or WhatsApp to verify your order details. Please note that your order will be considered confirmed only after the verification process is completed successfully.
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Processing Time: The processing time for orders may vary depending on the product(s) purchased. We strive to process and dispatch orders from our warehouse promptly. However, please allow for some processing time, which will be communicated to you at the time of order confirmation.
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Delivery Time:
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Major Cities (Karachi, Lahore, Islamabad & Rawalpindi): Orders dispatched to major cities typically take approximately 3 working days to be delivered from the date of dispatch.
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Other Cities: For deliveries to cities other than those mentioned above, please expect a delivery timeframe of 4 to 5 working days from the date of dispatch.
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Shipping Partners: We collaborate with reliable shipping partners to ensure the timely and secure delivery of your orders. Rest assured, your package will be handled with care throughout the shipping process.
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Shipping Charges: Shipping charges may apply based on the delivery location and the total weight of your order. These charges will be clearly communicated to you during the checkout process, allowing for full transparency.
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Tracking Information: Once your order is dispatched, you will receive a shipping confirmation email containing tracking information. You can use this information to monitor the status of your delivery and plan accordingly.
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Delivery Updates: While we make every effort to ensure timely delivery, please note that unforeseen circumstances such as weather conditions or logistical challenges may occasionally cause delays. In such cases, we will promptly inform you of any changes to your delivery schedule.
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Delivery Address: Please ensure that the shipping address provided during checkout is accurate and complete to avoid any delivery issues. We cannot be held responsible for delays or non-delivery due to incorrect address information provided by the customer.
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Contact Us: If you have any questions or concerns regarding our shipping policy or the status of your order, please don't hesitate to contact our customer service team. We are here to assist you and ensure that your shopping experience with us is nothing short of excellent.
